Refund & Cancellation Policy

How billing works

Paid plans are billed monthly through Stripe, our payment processor. A free tier is available with no card required. See our pricing page for what's included free versus paid.

Cancel anytime

Every paid tier is month-to-month, with no long-term contract. You can cancel from within the product at any time, or manage your plan through the Stripe-hosted billing portal linked from your account.

When cancellation and plan changes take effect

Cancelling stops future billing. Your access continues through the end of the billing period you've already paid for, then does not renew. Downgrading to a lower tier works the same way: it takes effect at the end of your current period. Upgrading to a higher tier takes effect immediately, and Stripe prorates the additional charge for the rest of the current period.

No partial-month refunds

We don't provide refunds or credits for partial months of service. If you cancel or downgrade mid-cycle, you keep access at your current tier through the end of that cycle rather than receiving a prorated refund.

Failed or declined payments

If a renewal payment fails, your account is marked past-due and Stripe automatically retries the charge over the following days. Your features stay on during that recovery window. If the payment is never recovered, your plan reverts to the free tier. Nothing is deleted, and your data remains fully exportable.

Questions

Contact support@primewright.com with any billing questions.